IoT Expert Support for Your IoT Journey
Maximize Your IoT Success with Our IoT Experts
Telenor IoT provides expert service and support throughout your IoT journey, giving you the confidence to maximize your investment. Our dedicated support team works to ensure your business’s success with reliable and efficient IoT solutions. Equipped to resolve any connectivity issues that may arise, we’re here to make your IoT experience seamless. Trust Telenor IoT as your partner in IoT success.
Tailored Support for Your Unique IoT Requirements
In our service level agreements, you can select the professional support services, operational availability, and access to advanced Analytics & Insights that best fit your needs. Contact us to discuss your specific requirements.
Professional Support
Fast, Personal Assistance When You Need It
- Access highly-rated expert technical support to assist with and resolve technical issues and requests
- Available 24/7/365 via My Telenor IoT portal, phone, and e-mail
- One contact for all your complex IoT needs
- Proactive 24/7 monitoring by performance experts to quickly minimise potential disruptions and resolve issues effectively
Operational Availability
Guaranteed Uptime and Reliability
We use proactive solution monitoring and big data analytics tools to reduce the risk of any disruptions to an absolute minimum.
- High system resilience to handle critical business use cases
- Proven, reliable service backed by years of high availability
- Accountability for service levels to ensure your operations remain uninterrupted
Data-Driven Insights for Smarter Decisions
- Access actionable insights to continuously fine-tune your IoT operations
- Identify opportunities for improvement and enhance customer satisfaction
- Mitigate risks by identifying and resolving potential issues before they become problems
- See more details and sample applications
Expert Support Every Step of the Way
Our team of IoT specialists—including Account Managers, Technical Solutions Managers, Service Managers, and our Service Operations Center—guides you through every phase, from pre-sales technical design to onboarding and ongoing support.
Gain peace of mind by testing your IoT solutions in Telenor’s IoT Test Lab, a secure environment designed for rigorous and controlled testing.
Here’s an overview of our support roles:
Account Manager
- Commercial and Contractual Ownership
- Development of Customer Account
Technical Solution Manager
-
Technical Solution
Design -
Technical
Support
Service Manager
- Operational Governance meetings
- Maintain Customized Operations Manual
Service Operations Center
- Network and Service Monitoring
-
Change
Management
Incident Manager
-
Change
Management -
Incident
Management
Test Lab for IoT Solutions
Our Test Lab provides a secure and controlled radio environment for rigorous testing of IoT solutions. Customers can experiment with their applications, modules, and beta offerings to ensure that they work as intended before deployment. The lab can replicate real customer scenarios by bringing in live networks.
We are in this together, and solving issues and having satisfied customers are what matters to us. Because when our customers succeed, we do as well. Tommy Nilander, Head of Service Operations Center
