IoT Expert Support
Experience unparalleled customer service and 24/7 support with Telenor IoT’s global presence and industry expertise, empowering your business on every step of your IoT journey.
Expert Support for Your IoT Journey
We provide exceptional service and support throughout your entire IoT journey, giving you the confidence you need to get the most out of your investment. Telenor IoT’s support team is dedicated to ensuring the success of your business with reliable and efficient IoT solutions. Our experts are equipped to solve any connectivity issues that may arise, ensuring a smooth transition into the IoT world. Trust Telenor IoT as your committed partner for IoT success.
Maximize Your IoT Success with 24/7 Support & Services
24/7 Access
Expert support whenever you need it.
Unbeatable Reliability
Our Service Level Agreements Guarantee Maximum Uptime.
Services You Can Trust
IoT Services Backed by Proven Expertise.
Dedicated Service Managers
Providing Enhanced Analytics and Insights.
Direct Access to IoT Experts
At Telenor IoT, we understand the importance of constant uptime for your business and needing access to experienced professionals who can help you solve any connectivity issues that may arise with your IoT solution. That’s why we provide a single point of contact, available 24/7 via e-mail, phone, and through our service portal. Our Service Operations team and performance monitoring experts are always ready to act quickly to minimize any potential disturbances and resolve any issues quickly and effectively.
Service Level Agreements to Guarantee Reliability and Uptime
Our SLAs guarantee reliability and uptime of our IoT solution platform, providing peace of mind that your business operations won’t be disrupted due to IoT-related issues. We use proactive solution monitoring and big data analytics tools to reduce the risk of any disruptions to an absolute minimum. We guarantee reliable, high quality connectivity, built on our strong SLA heritage as a cellular operator. Since 2012, we have provided our clients with more than 99,99% service availability of our core network elements. We offer a variety of SLAs to suit your needs.
We are in this together, and solving issues and having satisfied customers are what matters to us. Because when our customers succeed, we do as well. Tommy Nilander, Head of Service Operations Center
Dedicated Service Manager for Enhanced Analytics and Insights
Our Service Managers provides additional analytics, reports, and knowledge specific to your IoT solution. Part of a Service Manager’s activities is to deliver different reports related to operational status and to analyze the effect and impact based on customer’s specific conditions as well as providing insights for changes or improvement. This will ensure that the IoT component of a customer’s product or service works as it should.
Maximize Your IoT Solution’s Potential with Proactive Monitoring and Expert Assistance
IoT Analytics: Unlock the Full Potential of Your IoT Project
Telenor IoT’s Connectivity Management Platform
Tailored Reports and Analytics
In addition to the available reports in the IoT portal, customized reports and analytics can be provided to customers as a service to gain actionable insight to improve their IoT solution.
These reports and analysis could involve, for example, optimized customer device behavior to reduce energy consumption, investigate different configurations for optimizing device connection based on customer prerequisites, analysis of connectivity technology usage per country etc.
With customized reports, our customers can access key performance indicators, monitor device behavior, and gain actionable insights to improve their IoT solutions.
Test Lab for IoT Solutions
Our Test Lab provides a secure and controlled radio environment for rigorous testing of IoT solutions. Customers can experiment with their applications, modules, and beta offerings to ensure that they work as intended before deployment. The lab can replicate real customer scenarios by bringing in live networks.
Security by Design
Telenor IoT, our solutions and services are fully compliant with the latest requirements of GDPR and ISO 27001, ensuring that your data is protected, and your organization meets the latest legal regulations. We utilize the expertise of Telenor Group’s large security and architecture team to provide security by design.
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