IoT Expert Support

Experience unparalleled customer service and 24/7 support with Telenor IoT’s global presence and industry expertise, empowering your business on every step of your IoT journey.

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Expert Support for Your IoT Journey

We provide exceptional service and support throughout your entire IoT journey, giving you the confidence you need to get the most out of your investment. Telenor IoT’s support team is dedicated to ensuring the success of your business with reliable and efficient IoT solutions. Our experts are equipped to solve any connectivity issues that may arise, ensuring a smooth transition into the IoT world. Trust Telenor IoT as your committed partner for IoT success.

Maximize Your IoT Success with 24/7 Support & Services

24/7 Access

Expert support whenever you need it.

Unbeatable Reliability

Our Service Level Agreements Guarantee Maximum Uptime.

Services You Can Trust

IoT Services Backed by Proven Expertise.

Dedicated Service Managers

Providing Enhanced Analytics and Insights.

Direct Access to IoT Experts

At Telenor IoT, we understand the importance of constant uptime for your business and needing access to experienced professionals who can help you solve any connectivity issues that may arise with your IoT solution. That’s why we provide a single point of contact, available 24/7 via e-mail, phone, and through our service portal. Our Service Operations team and performance monitoring experts are always ready to act quickly to minimize any potential disturbances and resolve any issues quickly and effectively.

Service Level Agreements to Guarantee Reliability and Uptime

Our SLAs guarantee reliability and uptime of our IoT solution platform, providing peace of mind that your business operations won’t be disrupted due to IoT-related issues.  We use proactive solution monitoring and big data analytics tools to reduce the risk of any disruptions to an absolute minimum. We guarantee reliable, high quality connectivity, built on our strong SLA heritage as a cellular operator. Since 2012, we have provided our clients with more than 99,99% service availability of our core network elements. We offer a variety of SLAs to suit your needs.

We are in this together, and solving issues and having satisfied customers are what matters to us. Because when our customers succeed, we do as well. Tommy Nilander, Head of Service Operations Center

Dedicated Service Manager for Enhanced Analytics and Insights

Our Service Managers provides additional analytics, reports, and knowledge specific to your IoT solution. Part of a Service Manager’s activities is to deliver different reports related to operational status and to analyze the effect and impact based on customer’s specific conditions as well as providing insights for changes or improvement. This will ensure that the IoT component of a customer’s product or service works as it should.

of our customers agree - our IoT knowledge is unbeatable.
Source: Customer Satisfaction Survey 2022
of our customers rate the personal service as outstanding.
Source: Customer Satisfaction Survey 2022
of our customers are very satisfied with the service from Telenor IoT - and you will be too.
Source: Customer Satisfaction Survey 2022
of our customers rate the service from our Account Management team as "very satisfied or above average."
Source: Customer Satisfaction Survey 2022
of our customers choose Telenor IoT for unbeatable performance compared to other IoT connectivity suppliers.
Source: Customer Satisfaction Survey 2022
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Maximize Your IoT Solution’s Potential with Proactive Monitoring and Expert Assistance

IoT Data Analytics: Unlock the Full Potential of Your IoT Project

Telenor IoT offers a suite of analytics services that help customers extract valuable insights from their IoT projects.
IoT Analytics

Telenor IoT’s Connectivity Management Platform

Telenor IoT’s Connectivity Management Platform simplifies large-scale IoT deployments worldwide by providing an unmatched IoT Portal, enabling effortless implementation, management, and scalability from a single, unified platform.
Connectivity Management Platform

Tailored Reports and Analytics

In addition to the available reports in the IoT portal, customized reports and analytics can be provided to customers as a service to gain actionable insight to improve their IoT solution.

These reports and analysis could involve, for example, optimized customer device behavior to reduce energy consumption, investigate different configurations for optimizing device connection based on customer prerequisites, analysis of connectivity technology usage per country etc. 

With customized reports, our customers can access key performance indicators, monitor device behavior, and gain actionable insights to improve their IoT solutions.

Test Lab for IoT Solutions

Our Test Lab provides a secure and controlled radio environment for rigorous testing of IoT solutions. Customers can experiment with their applications, modules, and beta offerings to ensure that they work as intended before deployment. The lab can replicate real customer scenarios by bringing in live networks. 

Read more about the Test Lab
Telenor - A Trustworthy Partner in the Digitalization Journey
Telenor has solid knowledge in managed IoT connectivity and diligently deals with client requests and needs. The Telenor “can do” attitude, customer centricity, competent service and delivery organization take away major concerns for the clients in their IoT journey as well as speed up the product launches. A Product Manager in the Manufacturing Industry
Read the full review on Gartner Peer Insights
Communications Cost Validation Is Telenor
Expertise with moderate cost is the main feature of Telenor service provider. Telenor is the first service provider which actually brought all other competitors on the floor. Telenor helped the customers to actually understand the cost of communication. An R&D Engineer in the Automotive Industry
Read the full review on Gartner Peer Insights
Good Global M2M Competency and Support
We learned a great deal from Telenor’s experience about providing global connectivity that helped our global deployment. 24/7 support it provides also helps quickly resolve any technical issues, while a dedicated Account Manager has direct responsibility for the relationship with us. Telenor was reluctant to collaborate with 3rd party players to solve technical issues earlier, but we see an improvement in this today. A General Manager in the IT Solution Centre in the Manufacturing Industry
Read the full review on Gartner Peer Insights
Professional account management team, patient with our processes and always trying to be flexible to meet our needs. A Procurement Manager in the Software Industry
Read the full review on Gartner Peer Insights
Top Quality IoT Services
Telenor is very professional and easy to work with and offers innovative qualitative solutions that are at the forefront of the market. A General Manager in the Software Industry
Read the full review on Gartner Peer Insights
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Gartner and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Security by Design

Telenor IoT, our solutions and services are fully compliant with the latest requirements of GDPR and ISO 27001, ensuring that your data is protected, and your organization meets the latest legal regulations. We utilize the expertise of Telenor Group’s large security and architecture team to provide security by design.

Read more about ISO 27001 and Security by Design Architecture

Have a Look into Our Service Operations Center

Get a Free Consultation

Don’t miss out on the opportunity to join our network of satisfied customers. Contact us today to learn how we can meet your IoT connectivity needs.

Join Us for a Webinar

In this webinar on May 14 we discuss how Artificial Intelligence is transforming the IoT landscape.