Ratings and Reviews

Telenor is regular ranked as a leading player in the IoT industry. But don’t just take our word for it. Here’s what our customers are saying about us.

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Telenor Receives Ratings and Reviews on Gartner Peer Insights

Each of our customers are a “somebody” to us, and we work hard to facilitate their success. We feel that our dedication has been reflected in recent customer ratings and reviews published on Gartner Peer Insights.

In the category of Managed IoT Connectivity Services, Worldwide, Telenor has received an Overall Rating of 4.6 out of 5, based on 19 ratings on Gartner Peer Insights, as of 17 August 2022.

Among the reviewers was a general manager at an IT Solution Center in the Manufacturing Industry, a product manager in Industrial Manufacturing, and an R&D Engineer in the automotive industry. To us, the reviewers were especially positive about our quality of service around the globe, as well as the professionalism of our sales and account management teams in facilitating effective handovers from sales to execution.

Here’s what our reviewers have to say:

Telenor has solid knowledge in managed IoT connectivity and diligently deals with client requests and needs. The Telenor “can do” attitude, customer centricity, competent service and delivery organization take away major concerns for the clients in their IoT journey as well as speed up the product launches.
wrote one reviewer, a Product Manager in the Manufacturing Industry.

Expertise with moderate cost is the main feature of Telenor service provider. Telenor is the first service provider which actually brought all other competitors on the floor.
wrote another reviewer, an R&D Engineer in the Automotive Industry.

We learned a great deal from Telenor’s experience about providing global connectivity that helped our global deployment. 24/7 support it provides also helps quickly resolve any technical issues, while a dedicated Account Manager has direct responsibility for the relationship with us. Telenor was reluctant to collaborate with 3rd party players to solve technical issues earlier, but we see an improvement in this today.
wrote one reviewer, a General Manager in the IT Solution Center in the Manufacturing Industry.

To read the full reviews, please sign-up for Gartner Peer Insights.

Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.

What are Gartner Peer Insights?

According to Gartner, Gartner Peer Insights transforms the way enterprise software is bought and sold by creating another source of trusted information in the software buying process. Gartner’s review platform is a place for all IT buyers to find advice they can trust from fellow IT professionals. Gartner Peer Insights includes more than 40,000 verified reviews in more than 190 markets.

What are Managed IoT Connectivity Services?

According to Gartner, the managed IoT connectivity service market enables connectivity, data collection, and analysis and additional decision services that are necessary for connected solutions: • Connections appear to be using various technologies: Connections can be cellular (2G, 3G and LTE), satellite, LPWA networks (3GPP and non-3GPP), and managed field-area networks (FANs). Public hot spots are not part of the scope. • Managed IoT connectivity services also enable businesses to collect, analyze and interact with data streams, thus providing businesses the ability to monitor, manage and control (manually and through automation) assets associated with business processes. • Additionally, managed IoT connectivity services may encompass integrated and managed IT infrastructure and systems, operational technology (OT) infrastructure and systems, software, network services (connectivity), and IT services.

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Telenor Group - once again named a Leader in 2022 Gartner®Magic Quadrant™ for Managed IoT Connectivity Services, Worldwide

High Scores in our Customer Satisfactory Surveys

In our Customer Satisfactory Surveys throughout the years, we are consistently achieving high ratings for our knowledge and people, high-quality service, our long IoT experience and flexibility in our offering.

We are very proud of the extremely positive feedback from the Customer Satisfaction Survey 2022.

Here are some of the ratings:

92%

Rates the knowledge level of their Telenor contact persons as excellent or above average

74%

Rates our performance as ”excellent or above average” when compared with other IoT suppliers

82%

Rates the service from Telenor IoT during the last year ”very satisfied or above average”

87%

Rates the service from our Service operations centre as ”very satisfied or above average”

92%

Rates the service from our Account Management as ”very satisfied or above average”