Support

As part of one of the largest mobile network operators in the world, we offer each and every customer agile, dedicated, global IoT services.

Home / IoT Offering / Support

IoT Solutions Made Easy

Telenor IoT provides everything you need to successfully deploy and manage connected products and solutions around the world. Together with our partner network, we provide an end-to-end IoT solution, from concept and design to monetization and operation over time.

In our service level agreements, you can select the professional support services, operational availability, and access to advanced Analytics & Insights that best fit your needs. Contact us to discuss your specific requirements.

IoT Expert Support

The power of Telenor's global network is backed up with personal and proactive 24/7 monitoring and support from our dedicated team of IoT specialists.

Find out more

AI-Powered Connectivity Monitoring

Our AI-powered connectivity monitoring solution is at the heart of Telenor IoT’s connectivity services, setting us apart from competitors with unparalleled insights and proactive support capabilities.

Read more

Telenor IoT Test Lab

The Telenor IoT Test Lab is your trusted resource for verifying the reliability and performance of your IoT devices before deployment. We offer a comprehensive testing environment that replicates real-world network conditions and scenarios, helping you identify and address potential issues early on.

Read more

Analytics & Insights Services

Gain a comprehensive view of your IoT solution’s performance with Analytics & Insights, part of Telenor IoT’s service agreement. This tool enables you to take immediate action to improve operations while also providing insights for tactical and strategic decision-making.

Read more

91%

of our customers agree – our IoT knowledge is unbeatable.

Source: Customer Satisfaction Survey 2024

89%

of our customers rate the personal service as outstanding.

Source: Customer Satisfaction Survey 2024

94%

of our customers rate the service from our Account Management team as 'very satisfied or above average.'

Source: Customer Satisfaction Survey 2024

89%

of our customers are very satisfied with the service from our Service Operations Centre – and you will be too.

Source: Customer Satisfaction Survey 2024

73%

of our customers choose Telenor IoT for unbeatable performance compared to other IoT connectivity suppliers.

Source: Customer Satisfaction Survey 2024

Previous slide

Next slide

92%

of our customers agree - our IoT knowledge is unbeatable.

Source: Customer Satisfaction Survey 2022

87%

of our customers rate the personal service as outstanding.

Source: Customer Satisfaction Survey 2022

82%

of our customers are very satisfied with the service from Telenor IoT - and you will be too.

Source: Customer Satisfaction Survey 2022

92%

of our customers rate the service from our Account Management team as "very satisfied or above average."

Source: Customer Satisfaction Survey 2022

74%

of our customers choose Telenor IoT for unbeatable performance compared to other IoT connectivity suppliers.

Source: Customer Satisfaction Survey 2022

Previous

Next

Compliance and Certification

Security by Design

Telenor IoT, our solutions and services are fully compliant with the latest requirements of GDPR and ISO 27001, ensuring that your data is protected, and your organization meets the latest legal regulations. We utilize the expertise of Telenor Group’s large security and architecture team to provide security by design.

Read more about ISO 27001 and Security by Design Architecture

Trusted by Industry Leaders

We’re proud to work with enterprises across the globe, transforming businesses and enabling new opportunities. Explore how industry leaders are achieving success with Telenor IoT.

When Sony proposed mSafety with connectivity from Telenor IoT, we seized the opportunity based on LTE-M's connectivity and battery life benefits. It is also very important that our connectivity provider has global roaming capabilities. LTE-M is the state of the art, offering carrier-grade machine-to- machine network connectivity.

We were looking for a partner to provide plug & play global connectivity. Telenor IoT has also guided us with technical decisions. Overall, this has helped focus our development resources to deliver a world-class application for our customers. Trusting Telenor's robust global connectivity is important for our application.

Telenor IoT are the backbone of our operation and have been our partner from early scale-up through to today. We selected Telenor IoT as our global connectivity partner, because they had the best performing SIMs and have proved to be trustworthy partners. Their global managed connectivity is reliable and secure which is critical.

Our target market is global customers who want the best-of-the-best. Telenor IoT was the obvious choice for connecting our cars, with their broad and extensive experience in connected automotive solutions. Also, their technical expertise and ability to trouble-shoot is industry-leading.

As industry leader, partnering with Telenor IoT has enabled us to move into new markets with comparative ease. Their support and troubleshooting tech team is world-class and when we need them, they are always available for questions and support.

Related Content

Data-as-an-Asset: Tips for Effective Design of IoT Solutions

Data is widely understood to be a critical enabler of digital transformation. This paper serves as a guide for enterprises who need to understand how decisions about data will affect their IoT set up.

Download the PDF

Managed Connectivity Services: IoT Connect

IoT Connect, Telenor's Managed IoT Connectivity services enable enterprises and public sector to connect, operate and monitor their connected devices.

Explore more

Technology & Trends

All around us, the pace of change is accelerating. Explore how industries are adapting and learn about the technologies leading the way, now and into the future.

IoT technology and trends