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IoT Connectivity for Smart Cities

Connectivity Beyond Installation

Equipment is ready for installation, but access to the customer’s network hasn’t been arranged. A service team needs operating data before deciding whether to send a technician. The next site brings a different set of conditions.

For manufacturers and solution providers, connectivity is part of the service their customers expect. When equipment stops reporting, service teams lose visibility and troubleshooting becomes harder. Planning connectivity early helps support equipment and customer relationships long after delivery.

Telenor IoT helps companies supplying connected buildings and urban services deploy and manage cellular connectivity. With mobile network access, SIM management, and specialist support, we help establish a repeatable approach as the installed base grows.

Connecting Buildings and Urban Services

A ventilation system, pump controller, and alarm serve different purposes. Their suppliers share a practical need: communication with equipment distributed across customer sites, often with limited control over the local infrastructure.

Buildings and HVAC

Access to operating data helps service teams understand what’s happening before they visit. Connectivity enables ventilation, heating, and cooling equipment to share data with service applications, supporting remote diagnostics. Moisture and leak sensors can also flag conditions that need attention.

Security and Alarms

Communication is central to monitored security services. Cellular connectivity can provide a primary or backup path for alarms and support camera and site-monitoring systems. Each installation needs an approach suited to its coverage, data, and service-continuity requirements.

Water Infrastructure and Metering

Leaks in aging water networks can be difficult to locate. Connected sensors provide data that helps operators identify potential problems and prioritize investigation, while pump monitoring and remote meter readings improve visibility across infrastructure.

Smart Waste Management

Knowing which containers need emptying helps operators plan collections around demand. Connected fill-level sensors provide that information remotely, with connectivity matched to the installation environment and power constraints.

EV Charging

Charging services depend on communication between charge points and backend systems. Cellular connectivity supports authorization, transaction data, status reporting, and remote diagnostics across sites where local network access varies.

Simplify Deployment and Ongoing Service

Connectivity decisions shape both the initial rollout and the years of service that follow. Telenor IoT supports deployment planning and testing, then provides tools and expertise to help manage connections in operation.

Reduce Dependence on Customer Networks

Arranging access to each customer’s network can add coordination and uncertainty. Cellular connectivity offers an alternative, allowing manufacturers to incorporate the connection into their product or deployment design.

Telenor IoT helps assess technology choices and plan SIM provisioning around deployment needs. The Telenor IoT Test Lab provides a controlled environment for evaluating device connectivity and power consumption under different network conditions. Testing can also assess performance after software or firmware updates and device behavior during network changes, including 2G and 3G shutdowns. Together with testing at representative installation sites, this helps identify problems before a wider rollout and supports changes to equipment already in service.

Control How Equipment Accesses Networks and Applications

Remote service requires control over how equipment communicates and who can access it. Depending on the deployment, private networking and traffic restrictions can help limit exposure and control communication paths. These measures work alongside security in the devices and applications.

Telenor IoT can help clarify security requirements and coordinate access to specialist security assessments, with the scope and delivery agreed for each project.

For guidance on security across devices, networks, and applications, see the GSMA IoT Security Guidelines.

Identify Connectivity Issues During Troubleshooting

When equipment stops reporting, service teams need to establish whether the problem lies in the device, network, or application. Telenor IoT provides connectivity management tools and technical support to help investigate the connectivity side.

Depending on the selected service, AI-powered analytics can help teams identify unusual connectivity behavior and prioritize investigation across deployed devices. Combined with equipment and application diagnostics, these insights give support teams a clearer starting point for resolving interruptions.

Manage Connections Across Sites and Markets

More installations bring more subscriptions, usage patterns, and operational tasks. Centralized SIM management helps teams track connections and data consumption as equipment moves into service and eventually retirement.

For deployments across countries, Telenor IoT provides access to multiple mobile networks. Connectivity availability and local requirements are considered for each target market as part of rollout planning.

Plan for Network Changes During Equipment Life

Equipment may remain installed for years. If connectivity requirements change, replacing SIMs across customer sites can become a substantial service task. Planning for remote SIM provisioning during development can reduce that need.

For compatible deployments, eUICC technology enables operator profiles to be downloaded and managed remotely. The GSMA eSIM specifications, including SGP.32 for IoT, define how this works.

Telenor IoT helps assess the appropriate approach, considering device compatibility, target markets, and available services alongside technology evolution and the equipment’s expected working life.

Planning Beyond 2G and 3G

Network shutdowns can affect equipment that is expected to remain in service for years. The Sunset Strategy Guide explores migration risks and connectivity choices for long-term IoT deployments.

Download the guide

Connected Services in Practice

See how Swegon, Verisure, and Anticimex use IoT connectivity to support equipment and deliver services across customer sites.

Swegon: Remote Service Without Building Internet

Swegon needed to connect indoor climate equipment where building internet access was unavailable or restricted. Its deployment with Telenor IoT supports remote diagnostics and configuration, helping service teams access products after installation.

Read the case study

Verisure: Developing Connected Security Services

Verisure’s move into connected security services required hardware, software, and communication to work together. Telenor IoT provided connectivity and development support, including Test Lab evaluations of system components before deployment.

Read the case study

Anticimex: Monitoring Traps Across Locations

Anticimex connected its traps to monitor activity remotely and respond to alarms. Its collaboration with Telenor IoT also supported expansion into new markets, reducing the need to arrange connectivity separately with local operators.

Read the case study
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Discuss a Connected Product or Deployment

Developing a new product, expanding into another market, or making installed equipment easier to support?

Tell Telenor IoT about the project, installation environments, and service requirements. Together, we can explore a connectivity approach that fits.

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