Our customers have spoken — and the results make us both proud and motivated. With a record-high NPS of 73 and near-perfect satisfaction across key areas, Telenor IoT continues to set the benchmark for service quality and expertise in global IoT connectivity.
At Telenor IoT, we measure success by the value and trust we create for our customers. Every year, our Customer Satisfaction Survey gives us a clear picture of how well we are doing — and gives an indication where we can still improve.
This year’s results are both humbling and inspiring. Our Net Promoter Score (NPS) reached an all-time high of 73, up from 60 last year — a level that places us among the very best in the connectivity industry. Even more encouraging is that:
Across all dimensions — quality, service operations, product portfolio, and innovation — 75% rate us better than or above other IoT suppliers. We are particularly happy to see that many customers have rated us higher on innovation, noting our new automotive offering and the introduction of SGP.32 as key drivers.
Here’s a short video with my thoughts on these developments:
These results reflect the commitment and expertise of our people across regions, from engineering to customer success, and show a consistent increase in customer satisfaction each time we’ve run the survey. Feedback from both European and global customers shows a consistently strong experience, underscoring the reliability of our global delivery model.
Ultimately, these results reflect what matters most: reliable, secure connectivity that helps organizations of all kinds scale, innovate, and operate with confidence.
But great feedback also comes with clear expectations. Customers want us to be even faster, more proactive, and continue evolving our service portal, eSIM capabilities, and global support. These are areas we’re already investing in to ensure a smoother, more effortless experience.
I want to thank everyone who took the time to share their feedback. Your input helps us keep improving and defending the strong position we’ve built together. We’re proud of the progress — and even more motivated to keep earning your trust every day.
With another year of strong partnerships behind us, we’re ready to keep pushing the boundaries of what great IoT connectivity can deliver.
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